Privacy & Cookies Policy
1. Background
Astra Property Group Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.astrapropertygroup.co.uk (“Our Site”) and will only collect and use personal data in ways that are described in this policy, and in a manner consistent with our legal obligations and your rights.
Please read this Privacy & Cookie Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you use Our Site.
2. Definitions & Interpretation
In this Policy, the following terms have the following meanings:
- “Account” – an account required to access and/or use certain areas and features of Our Site.
- “Cookie” – a small text file placed on your computer or device when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below.
- “Cookie Law” – the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
3. Information About Us
Our Site is owned and operated by Astra Property Group Limited, a limited company registered in England under company number 16220286.
- Registered address: 11 Pound Lane, Epsom, Surrey, KT19 8RY, United Kingdom.
- Email address: [email protected]
- Telephone number: 07857 106237
4. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to external websites. We have no control over how your data is collected, stored, or used by external websites, and we advise checking their privacy policies before providing any personal data.
5. What Is Personal Data?
Under the UK GDPR and Data Protection Act 2018, personal data is defined as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
This includes, but is not limited to, name, email address, telephone number, IP address, and other online identifiers.
6. Your Rights
Under data protection law, you have the following rights:
- The right to be informed about our collection and use of your personal data.
- The right to access the personal data we hold about you.
- The right to have your personal data rectified if it is inaccurate or incomplete.
- The right to request deletion of your personal data.
- The right to restrict processing of your data.
- The right to object to the use of your data for specific purposes.
- The right to withdraw consent where processing is based on consent.
- The right to data portability, allowing you to reuse data with another service provider.
For more information or to exercise your rights, please contact us using the details in Part 15.
7. What Data Do We Collect and How?
We collect the following data depending on how you interact with Our Site:
| Data Collected | How We Collect It |
|---|---|
| Name, email, phone number | Via contact forms, email, telephone conversations |
| IP address, browser type | Automatic collection via analytics tools |
| Payment information (if applicable) | Secure third-party payment processors |
8. How We Use Your Data
| Purpose | Data Used | Lawful Basis |
| Responding to enquiries | Name, email, phone | Legitimate interest |
| Marketing (with consent) | Email, phone | Consent |
| Processing transactions | Payment details | Contract |
| Website analytics | IP address | Legitimate interest |
We will not use your data for any unrelated purposes without informing you.
9. How Long Do We Keep Your Data?
We only keep your personal data for as long as necessary.
| Type of Data | Retention Period |
| Contact details | Until request for deletion |
| Transaction data | 6 years (legal requirement) |
10. Data Security
We implement security measures to protect your personal data, including:
- Limiting access to authorized personnel only.
- Using encrypted data storage where applicable.
- Regular security monitoring.
11. Sharing Your Data
We do not sell or rent your data. However, we may share data with:
- Service providers (e.g., payment processors, email marketing platforms).
- Legal authorities if required by law.
12. Your Data Control Options
You can restrict our use of cookies (see Part 14) or withdraw consent for marketing communications at any time.
13. How to Access Your Data
You can request a copy of your personal data (a “subject access request”) by contacting us via the details in Part 15.
14. Cookies Policy
We use cookies for:
- Essential website functionality.
- Analytics (Google Analytics, Facebook Pixel).
- Marketing purposes.
Managing Cookies: You can control cookies via browser settings or our cookie banner.
15. Contact Us
For any privacy-related queries or requests, contact us at:
- Email: [email protected]
- Phone: 07857 106237
- Postal Address: 11 Pound Lane, Epsom, Surrey, KT19 8RY, United Kingdom
16. Changes to This Policy
This policy is updated periodically. The last update was on 7th February 2025. Continued use of Our Site indicates acceptance of any updates.
